Welcome to Centium's Service Review practice, where we partner with our clients enhance the efficiency and effectiveness of their services.
In September 2021, the NSW Office of Local Government introduced updated guidelines for Integrated Planning and Reporting (IP&R), requiring NSW Local Councils to publish and report on a program of service reviews. These reviews are integral to Council Delivery Programs, ensuring transparency and accountability in council operations.
Service reviews require Councils to identify areas for evaluation during their term and outline how they will engage with the community and other stakeholders to establish service level expectations and appropriate measures.
Service reviews are designed to enhance the efficiency and effectiveness of council operations. They enable councils to align their services with community needs and strategic priorities, ensuring resources are used effectively while fostering community trust.
Engagement with the community and stakeholders is a vital component, ensuring that service levels are determined collaboratively and reflect local expectations.
Centium specialises in delivering service reviews tailored to the unique needs of local government.
Our approach is informed by extensive research and collaboration with the Australian Centre of Excellence for Local Government.
We understand the complexities faced by Councils and offer practical, resource-conscious solutions to meet these challenges.
Our methodology for service reviews is designed specifically for the local government sector. It incorporates:
Centium’s project team brings hands-on experience in local government management as well as expertise in stakeholder and community engagement within and external to councils.
Our personnel have successfully designed and managed service reviews across a diverse range of service types, ensuring outcomes that are both actionable and aligned with community expectations.
By partnering with Centium, your Council gains access to a team of professionals dedicated to achieving results. Our customised solutions are designed to:
Ready to start your service review journey? Centium is here to support your Council every step of the way. Contact us today to discuss how we can assist with tailored, practical solutions for your service review needs.
Have questions about service reviews? Check out our FAQs for answers to commonly asked questions. If you don't find what you're looking for, feel free to reach out to us directly.
How does Centium ensure that the service review process aligns with our Council’s strategic goals?
Centium works closely with your Council to understand its strategic objectives and community priorities. By conducting in-depth consultations and aligning the review process with your Delivery Program and Operational Plan, we ensure that the outcomes of the service review support your overarching goals and comply with NSW government guidelines.
What kind of community engagement strategies does Centium use in service reviews?
Centium employs a range of community engagement techniques tailored to your Council’s demographics and resources. These may include surveys, focus groups, public consultations, and digital engagement tools. Our approach ensures inclusivity, encouraging diverse community input to establish realistic and community-focused service expectations.
How long does a typical service review project take, and what resources will our Council need to commit?
The timeline for a service review depends on the scope and complexity of the services being assessed. On average, reviews can take between 8 and 12 weeks.
Centium will collaborate with your team to define the project’s scope, ensuring minimal disruption to daily operations. We provide a detailed project plan, so you’ll have a clear understanding of timeframes, milestones, and resource requirements.
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