HR - Improved Roles, Responsibilities and Accountabilities

September 10, 2016

Situation          

Our client is a medium sized agency that employs a diverse range of occupations, including professionals, managers, para-professionals, administrators and outdoor employees.  Roles were not well defined, which had implications for individual performance and overall corporate governance.

Task

We were engaged to prepare a full suite of role descriptions for employees across the agency.  All role descriptions were required to include key accountabilities, decision boundaries and essential recruitment criteria.

Action

We used our role consultation methodology to undertake the project and met with employees representing all of the varied roles.  Importantly, we listened to as many employees as were interested to facilitate future ownership of the roles, responsibilities and accountabilities.  We found the overwhelming majority of employees to be enthusiastic and positive throughout the consultation process.  Draft role descriptions were then tweaked following feedback from managers and employees.

Results

At the completion of the project, we had produced in excess of 50 role descriptions.  These role descriptions are now being used by the agency to recruit appropriately skilled employees.  In addition, these role descriptions are the cornerstone of ongoing performance and development conversations between managers and employees.

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