Workplace conduct issues can result in litigation, productivity loss, morale and reputational impact. Given the recent sexual harassment allegations capturing the headlines, such as in Hollywood, it’s a good time to review and assure your workplace conduct policies, training and practices. When an employee complains that he or she is experiencing sexual harassment of any […]
Centium is pleased to advise its appointment to NSW Health’s Panel of Investigators and Mediators HAC 16/33. This panel arrangement operates in a similar manner to a "pre-qualification" scheme. Centium’s inclusion on the panel is confirmation that the services we offer meet a level of quality sufficient to give confidence to NSW public health organisations […]
Cyber security, data protection, data privacy and availability. These are all highly topical matters across all industry sectors and Not For Profits (NFPs) are certainly no exception. NFPs hold as much, and sometimes more, identifiable personal information than other sectors. Take for example donor information, grant funding data, research information and additional sensitivities for health […]
Not so long ago, fraud investigators just had to count the cash, check a few documents, sort out who was responsible and then deal with the individuals. That is no longer the case, because we now have to do consider a wider range of possible eventualities and have available to us a range of tools […]
Members of Centium's team attended this year's Australian Human Resource Institute (AHRI) conference at the new, impressive International Convention Centre in Sydney. Penny Corkill, Atousa Khadem, Roger North and Phil O'Toole were some of Centium's team members who attended. There was a lot of interest in Centium's advisory, assurance and investigations services and, in particular, […]
This blog offers ideas gleaned from start-ups that any organisation can apply internally and externally. Irrespective of whether you are a government agency, private sector firm, not for profit, large or small, you can apply these tips both to your internal and external customers. Who would have thought that some of the answers to how […]
The law provides for sanctions for false and misleading conduct, and the public are pretty savvy in working out corporate falsities, but there is an enormous area of grey that comes within the mysterious and ever-growing world of what is called "spin". Should an organisation’s propensity to spin be considered as part of the governance […]
Research shows that customer service and sales are two areas where high levels of fraud have been identified. An organisation that invests in a well planned Customer Experience (Cx) Management Program is more likely to have customers who: respond positively; trust the company and staff; maintain a positive cycle/relationship with the organisation; remain loyal to the brand; and provide a higher Net Promoter Score […]
It should be noted that under Section 387 of the Fair Work Act, in subsection “(d) any unreasonable refusal by the employer to allow a person to have a support person present to assist at any discussions relating to dismissal may be considered as part of the criteria for considering harshness etc.” Although the FWA […]
It is not uncommon especially when the outcome is disputed, for an employee subject of a complaint or grievance to claim that the investigation was unfair or investigator was biased or perhaps a conflict of interest existed, especially if there is an adverse finding. How do you counter an employee’s claim that you may be biased […]
An employer has been granted access to a former manager’s USB devices, after the Federal Court found it might have grounds to to take action him for breaching his contractual confidentiality obligations. The national sales manager of Toll NQX resigned in August 2016, and two months later started working as a business development executive with competitor […]
Centium is pleased to announce our appointment to RAMROC's Regional Panel of Conduct Reviewers. The Riverina and Murray Regional Organisation of Councils (RAMROC) represents the interests of eighteen Member Councils in the Murray and Western Riverina region of NSW. Under the Local Government Act 1993 and the 2013 Model Code of Conduct framework, Councils are required to […]
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