The law provides for sanctions for false and misleading conduct, and the public are pretty savvy in working out corporate falsities, but there is an enormous area of grey that comes within the mysterious and ever-growing world of what is called "spin". Should an organisation’s propensity to spin be considered as part of the governance […]
Research shows that customer service and sales are two areas where high levels of fraud have been identified. An organisation that invests in a well planned Customer Experience (Cx) Management Program is more likely to have customers who: respond positively; trust the company and staff; maintain a positive cycle/relationship with the organisation; remain loyal to the brand; and provide a higher Net Promoter Score […]
It should be noted that under Section 387 of the Fair Work Act, in subsection “(d) any unreasonable refusal by the employer to allow a person to have a support person present to assist at any discussions relating to dismissal may be considered as part of the criteria for considering harshness etc.” Although the FWA […]
